Terms & conditions

ALIGN LIFESTYLE T&C’s

FACE TO FACE / ONLINE TERMS & CONDITIONS AND WAIVER

INJURIES / MEDICAL CONDITIONS 

It is vital that you inform your instructor of any medical / health conditions or medication which might affect your session. All information is treated sensitively and in confidence.

Medical Conditions that may affect participation can include but are not limited to: 

Physical Injury including but not limited to: Head/Neck/Shoulder/ Back/Knee/Spinal Injury

High/Low Blood Pressure, Seizures/Epilepsy, Asthma/Breathing Conditions. Mental Health Conditions including but not limited to: PTSD/Bi-Polar/Depression Suicidal Feelings’

Please take advice from a medical professional before participating in class if you have any of the conditions listed above.

Where appropriate your instructor will offer adjustments or alternatives to suit. It is your responsibility to work within your limits and never push your body to pain.

Our meditation sessions are not advised for conditions such as Bipolar, Schizophrenia, acute heart conditions, epilepsy etc… Likewise, if you are on any medications you are advised to seek medical counsel prior to joining us.

Anyone experiencing anxiety, depression, psychotic episodes or any other mental health conditions must speak to Align Lifestyle before attending any session to ensure all needs are taken care of and that you are entering the right class for you.

If you do have any of the above conditions, please let us know. There are alternative breath patterns and movement adaptations that may be more suitable for you, and you are always welcome in our community.

At the beginning of every physical session your instructor will ask you to declare any injuries or medical conditions that may affect your practice. It is solely your responsibility to inform your instructor of any additional needs / requirements. Feel free to contact your instructor before the start of your class to discuss in more detail if you prefer.

(Please note that certain medications may present a contraindication regarding the use of essential oils in class. Please notify your instructor prior to starting class if you are on any medications so that the instructor can check sensitivity and adjust the essential oils used as appropriate).

WITHDRAWAL OF SERVICE

ALIGN LIFESTYLE may at their own discretion refuse access to a client onto its Retreats, Events or Classes. 

REFUNDS AND CANCELLATIONS

ALIGN LIFESTYLE is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire booking. Please note that all Retreats, Events and Classes are non refundable, should you wish to reschedule a 1:1 appointment, please notify us no less than 48 hours prior to your booking via email: hello@alignlifestyle.co.uk.

Align Lifestyle are not obliged to guarantee an alternative session for missed sessions (unless this is due to a cancelled class on our behalf). If your doctor or health visitor provider requests that you cease attending a Event or Class due to medical reasons, upon producing a valid medical certificate you will be refunded the remaining events or classes booked outside of 48 hour advancement of session, minus 25% admin fee. 

RECORDING OR PHOTOGRAPHY

We have a no photography policy once Events and Classes have started. Filming or recording of any description during face to face sessions, live streaming or pre recording of ALIGN LIFESTYLE sessions are strictly prohibited. We forbid the right to film, reproduce or share any part of our lessons in any form (i.e. you-tube, internet sites, DVDs, photography etc) and anyone suspected of continually filming, observing or photography during the lessons for this purpose will be removed and banned from all future access.

WAIVER

If at any time during the class, you feel discomfort or strain, gently ease out of the posture or stop the class completely. You may rest at any time during the class. It is important in Yoga that you listen to your body and respect its limits on any given day.

By booking you understand that Yoga is not a substitute for medical attention, examination, diagnosis or treatment. I should consult a physician prior to beginning any class if I have concerns. By booking you recognise that it is your responsibility to notify the instructor of any serious illness or injury before every Yoga class. And that you will not perform any postures to the extent of strain or pain.

By booking you accept that neither the instructor, nor the hosting facility, is liable for any injury, or damages, to person or property, resulting from taking the class.

By booking you agree to any photography taken to be used by ALIGN LIFESTYLE only for advertising purposes via online services or social media.

RETREATS / EVENTS / CLASSES / SESSIONS

 It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.

Failure to complete any payments on payment plan by the due date will result in breach of contract. We reserve the right to cancel the reservation and retain an administration fee of 25% of the full balance.

In the event of cancellation of events, sessions and classes by Align Lifestyle then a full refund will be given.

In the event of cancellation of retreat, event, session or class by the customer, regardless of the circumstances, no refund is permitted.

If an outbreak of Coronavirus either in the destination or here in the UK prevents us from travelling to the retreat then we will  book an alternative destination and transfer your booking. Where that is not possible then you will receive a refund of monies paid with the exception of £200 non-refundable deposit. You will be required to deal directly with your airline with regards to a refund of any flights. Should you choose to cancel because of Coronavirus but the retreat is still able to go ahead then you will be subject to the standard cancellation terms in the T&C’s above.

Due to situations beyond our control, we reserve the right to change bookings of retreats, events and classes and shall inform the customer as soon as possible. Alternative arrangements may be offered but we do not accept responsibility for any costs incurred, including airfare.

We are not held liable for any flight costs.

The customer shall not use the property or location except for permitted use and shall not use the property for any offensive, noisy, dangerous, illegal, entertainment, immoral or improper purposes. The customer shall not do anything which may be a nuisance or annoyance.

The customer shall keep all retreat, event and class fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.

We reserve the right at our sole discretion to terminate use of the property / location or any of its facilities by the customer in the event of any breach of these terms and conditions. The customer will be required to vacate the property / location and we shall not refund payment or accept any consequential liability damages or loss.

We retain all copyright licence rights and sole exclusive ownership of the information, photographs and material. The material may not be modified, copied or used in any other way than for marketing and promotion purposes .

It is the customer’s responsibility to ensure that he/she has all the relevant travel documentation and arrives at the airport in time where retreat locations are outside the UK.

We can accept no responsibility for delay or cancellation of any flights, train, buses or other forms of transport.

We reserve the right to alter any facility, accommodation or activity.

In the event that the customer decides to downgrade their accommodation after monies have been paid, the customer will not be entitled to any refund. If the customer wishes to upgrade the new price will apply.

The customer must comply fully with all and any health and safety regulations introduced by us. Customers who have injuries or illnesses are advised to seek doctor’s advice if taking part in exercise. We are not liable for any injuries to the customer in his/her use of our facilities or participation in activities.

We cannot accept any responsibility for loss or damage of personal possessions or valuables of the customer.

In the event of a customer having any complaint then he/she will not discuss this with any third party and shall notify us as soon as possible.

We shall not be liable for any failures beyond our control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.

We accept no liability for loss, damage, injury or illnesses which may be received during the customers stay or travelling to and from Retreats, Events and Classes.

We recommend that all customers have adequate travel, cancellation and medical insurance for the duration of the trip.

These terms and conditions shall be governed by English Law and the parties consent to the exclusive jurisdiction of the English courts in all matters regarding them.

MEMBERSHIP ACCOUNT AND PAYMENTS

Payment methods

All our credit/debit card transactions are secure and processed by PayPal and Stripe.

For some payment methods, the service provider may charge you certain fees, such as foreign transaction fees. Please check with your payment method service provider for details. Please note Align Lifestyle charges 4.8% admin fee on transactions.

You can view and change your payment methods in your Account Settings once you are a member. Please note: When changing your payment details, we will charge you immediately for your next subscription period in order to confirm your payment method. We will add this onto your existing running subscription so no days will be lost.

Recurring payments

Your monthly membership / subscription is automatically renewed each month so you will be charged at the end of every subscription period until you decide to cancel your account. Your membership fee will be charged to your payment method on the date indicated on your subscription tab in your Account settings. In some cases your payment date may change, for example if your payment has not successfully gone through or if your paid membership began on a day not contained in a given month. 

Cancellations

You can cancel your membership / subscription at any time via your account settings. Please note that recurring payments are taken a minimum of 24 hours before the end of your subscription period. You will continue to have access to Align Lifestyle sessions until the end of your monthly period. 

Refunds

We do not offer refunds for partial membership periods or if you have not used the service. 

Changes to the subscription price

We may change the price of our subscriptions. However, we will notify you in advance and any price changes or changes to your subscription plans will only apply to subsequent billing cycles. The subscription you are charged when you join will remain the same for the lifetime of that subscription. Any advertised changes will not affect your recurring payments moving forward. 

Those under 16 years of age must have written consent by a parent or guardian and emailed to hello@alignlifestyle.co.uk before starting any sessions.

VALUABLES All property taken to any sessions is left at your own risk. Align Lifestyle does not accept responsibility for the loss or damage of any personal possessions before, during or after sessions.  

COMPLAINTS  Any queries, concerns or complaints should be directed to  Laura Rowe, Founder, Align Lifestyle at hello@alignlifestyle.co.uk