Terms & conditions

Align Lifestyle® & Academy of Wellness®

Last updated: 3 January 2026

These Terms and Conditions govern your use of the services, products, courses, memberships, retreats, digital content, classes, events and other offerings provided by Align Lifestyle and Academy of Wellness. They apply to services delivered via our website (alignlifestyle.co.uk) and any third-party platforms we use (including Circle). By purchasing or accessing our services you agree to these Terms.

1. Definitions and Scope

1.1 “We”, “us” and “our” mean Align Lifestyle and Academy of Wellness. “You” and “your” mean the individual purchasing or using our services.
1.2 “Services” include retreats, courses, masterclasses, memberships, digital content, classes, events and any related products or services.
1.3 “Third-Party Platforms” means external applications or websites we use to deliver services, including Circle.
1.4 These Terms apply to services delivered via our website and Third-Party Platforms.
1.5 We may update these Terms by posting a new version on our website. Continued use after an update constitutes acceptance.

2. Eligibility and Use

2.1 You must be at least 18 years of age, unless otherwise agreed in writing by us. By using our services you confirm you are legally capable of entering into a contract.
2.2 You must provide accurate, current information at registration or booking and keep your details up to date.
2.3 You must not use our services unlawfully or in a way that could damage, disable or impair our systems or interfere with other users.
2.4 You must not reproduce, copy, sell, resell or exploit any part of the services without our written permission.
2.5 For online services you are responsible for your technology, internet connection and a safe environment for participation.
2.6 We may suspend or terminate access where you breach these Terms, act disruptively or where continued access would risk harm to others or to us.

3. Payments

3.1 Fees must be paid in full at the time of booking unless we agree instalments in writing.
3.2 If an instalment is missed or declined, the full outstanding balance becomes immediately payable.
3.3 You authorise us and our payment processors to take payment using your chosen method.
3.4 If payment is late we may suspend or terminate access until all sums are paid.
3.5 Prices are as stated at purchase and may change for future purchases. Changes do not affect confirmed one-off bookings already made.
3.6 Payments must be made in GBP unless stated otherwise. You are responsible for bank charges or exchange fees charged by your provider.
3.7 Payment methods: card payments are processed securely via PayPal or Stripe. Your bank or card issuer may charge foreign exchange or international transaction fees; we do not control these charges.
3.8 No payment surcharges: we do not add a surcharge for using a consumer debit or credit card or electronic wallets (for example PayPal, Apple Pay or Google Pay). Any processing costs are included in the price shown at checkout. If a third-party platform displays its own service fee, that fee is set and collected by that platform.
3.9 Bank transfers and international payments: if you pay by bank transfer you are responsible for any bank or intermediary fees so that the full invoice amount reaches us.

4. Refunds and Cancellations

4.1 Except as set out here or required by law, all payments are non-refundable.
4.2 Courses, digital products and masterclasses: all such purchases are non-refundable because access is granted immediately on purchase, which gives access to all or part of the materials. By purchasing you acknowledge that you waive your right to cancel under the Consumer Contracts Regulations once access has been granted to any part of the materials.
4.3 Retreats: retreat bookings are subject to Section 5.
4.4 Memberships and subscriptions: fees are non-refundable once paid. You may cancel for the next renewal in line with Section 6. Cancellation stops future charges but does not refund amounts already paid.
4.5 Events, classes and workshops: fees are non-refundable unless we cancel the event, in which case we will refund the fee for that event only.
4.6 Cancellations by us: where necessary due to circumstances beyond our control, we may cancel, postpone or amend a service. We will offer a rescheduled service or a refund of the fee paid for that service. This is the extent of our liability.

5. Retreat-Specific Terms

5.1 Bookings, deposits and what is included

a) A non-refundable deposit is required to secure your booking. The deposit amount is stated at booking.
b) The balance must be paid by the due date specified. If not received by that date, we may treat your booking as cancelled by you and retain your deposit.
c) Inclusions are set out on the retreat listing and booking confirmation. Unless expressly stated, exclusions include travel to and from the retreat location, visas, vaccinations, travel insurance, optional excursions, additional meals and personal expenses.
d) Room allocations are subject to availability. Single rooms or upgrades may attract a supplement. Where shared rooms are offered, we may offer roommate matching but cannot guarantee compatibility.
e) Special requests, including dietary requirements and accessibility needs, must be disclosed in writing at booking. We will use reasonable efforts but cannot guarantee all requests can be met.
f) Local taxes: local city or municipal taxes and charges are not included and, unless stated otherwise, must be paid by you directly on arrival.

5.2 Cancellations by you

a) 90 days or more before the start date - 50% of the balance you have paid will be refunded. Your deposit is retained.
b) 60 to 89 days before the start date - 25% of the balance you have paid will be refunded. Your deposit is retained.
c) Less than 60 days before the start date - no refund and the full retreat fee remains payable.
d) Transfers: you may request to transfer your booking to another person with our prior written consent. An administrative fee and any supplier charges may apply.

5.3 Cancellations or changes by us

a) We may cancel or reschedule due to events beyond our reasonable control, including natural disasters, severe weather, political instability, pandemics or public health restrictions, industrial action, or insufficient participant numbers.
b) If we cancel or reschedule, you may transfer to a future retreat or receive a refund of amounts paid less the non-refundable deposit, which will be retained. If consumer law requires a full refund, we will comply.
c) We are not liable for ancillary costs you have incurred, including flights, transfers or insurance premiums.
d) Minor changes to the program, venue, accommodation, schedule, activities or facilitators do not entitle you to a refund.

5.4 Travel documents and mandatory insurance

a) You are responsible for your travel arrangements, visas and ensuring your passport has sufficient validity.
b) Travel insurance is mandatory. Your policy must cover medical emergencies, personal liability, cancellation or curtailment by you or us, and loss or damage to personal property.
c) Proof of adequate insurance must be provided on request and no later than 30 days before the start date. Failure to hold adequate insurance may result in refusal of participation and will be treated as a cancellation by you under clause 5.2.

5.5 Health, consent and participation

a) By booking you confirm that you are physically and mentally fit to participate and have disclosed relevant conditions, injuries, medications, allergies or special requirements.
b) You agree to take responsibility for your wellbeing, follow safety guidance and facilitator instructions, and refrain from activities that feel unsafe.
c) We may decline or discontinue your participation if, in our reasonable opinion, it would risk your safety or that of others.
d) Assumption of risk: yoga, breathwork, meditation, somatic movement and related activities carry inherent risks which you accept.

5.6 Group retreat safety and conduct

a) Our retreats are built on respect, consent and inclusivity. You agree to: treat staff, facilitators, partners, the venue and fellow participants with respect; honour confidentiality of personal shares; seek clear consent before any touch-based partner work and respect boundaries; avoid recording others without permission; comply with venue rules, local laws and any quiet hours or community guidelines; refrain from illegal substances; arrive on time and follow facilitator instructions.
b) This is not a dating retreat. While we welcome individuals of all backgrounds, we maintain a firm policy to ensure that solo participants, particularly those who may feel vulnerable, can attend in a safe, respectful environment free from unwanted attention or advances. All attendees must: respect personal and shared boundaries; use inclusive and considerate language; refrain from behaviour that could be perceived as flirtatious, coercive or inappropriate; seek and honour enthusiastic consent in all interpersonal interactions; engage with the group in a way that supports safety, inclusion and collective respect. Our facilitators will clearly communicate expectations during opening sessions, and we invite all guests to speak up or seek support at any time if they feel unsafe or uncomfortable.
c) We may remove you without refund for serious or repeated breaches of this clause, unsafe or discriminatory behaviour, harassment, significant disruption, or where continued participation would risk safety. You are responsible for costs arising from early departure.

5.7 Co-Hosted Retreats: Payment & Legal Structure

Some retreats are operated under a co-hosting agreement between Align Lifestyle Retreats and an external Retreat Host. In these cases, Align Lifestyle Retreats remains your legal booking entity and is responsible for collecting and protecting attendee payments in accordance with UK travel law. Flights must be booked separately at your own cost. Align Lifestyle Retreats requires all retreat attendees to hold adequate travel insurance before joining any retreat experience. By proceeding with payment or confirming your booking, you agree to these terms and acknowledge that any third-party suppliers (e.g. excursions, transfers, accommodations) are governed by their own cancellation and refund policies, separate to this agreement.

5.8 Accommodation, facilities and meals

a) Descriptions, photos and sample itineraries are illustrative. Room layout, views, en-suite availability, bed configuration, amenities and facilities may vary by property and are subject to maintenance or change. En-suite bathrooms are provided only where expressly stated. Reasonable variations, temporary utility outages or like-for-like substitutions do not constitute a material change and do not entitle you to a refund. Preferences are not guaranteed.
b) Dietary requests will be accommodated where possible, but we cannot guarantee that all allergens can be excluded. Cross-contamination risk may remain. You are responsible for managing your dietary needs and allergies.
c) Accommodation changes: if you downgrade after payment, no refund is due. If you upgrade, the new price applies and any difference is payable before arrival.

5.9 Third-party suppliers

a) Accommodation, catering, transport and excursions may be provided by third parties. We are not responsible for acts or omissions of suppliers we do not directly control.
b) Your statutory rights against such suppliers are unaffected.

5.10 Itinerary and program changes

a) The sample itinerary is indicative only. We may adjust the schedule, activities, facilitators or venue to ensure safety, program quality or due to supplier availability.
b) Adjustments made with reasonable care do not entitle you to a refund.

5.11 Photography, video and testimonials

a) We may capture photos, audio or video during the retreat for community and marketing purposes.
b) You can opt out at any time by notifying us and we will take reasonable steps to avoid or remove identifiable images of you going forward.

5.12 Retreat materials and intellectual property

a) Materials provided during the retreat are for your personal use only and may not be copied, shared or used commercially without our written consent

5.13 Complaints procedure

a) Step 1 - Raise your concern with a staff member as soon as possible to seek immediate resolution.
b) Step 2 - If unresolved or serious, email hello@alignlifestyle.co.uk with details, times, dates, any evidence and your expected outcomes. We will acknowledge within 5 business days and provide next steps.
c) Step 3 - We will investigate and may contact you for clarification. Our goal is to provide a resolution within 30 business days, extending only if necessary, with updates provided.
d) Step 4 - We will provide a written summary of findings and actions within 10 business days of completing the investigation, and aim to complete the overall process within 45 business days from acknowledgement.
e) Step 5 - Appeal: you may appeal within 5 calendar days of receiving the response. We will issue an appeal response within 5 business days and aim to conclude the review within 30 business days of your appeal.
f) It is important to be aware that if a severe unresolved complaint arises whilst at a retreat location, it may be decided that, in the best interests of everyone on the retreat, you terminate your time on the retreat and return home, pending investigation. This shall come at no additional cost to Align Lifestyle Retreats as per these Terms. If the complainant decides to continue their time on the retreat, they acknowledge that no refund or partial refund will be provided after the retreat has ended (pending investigation), and that their decision to continue to stay is acknowledgement of a resolution to any complaint raised.

5.14 Financial protection and financial failure cover

a) Where your booking constitutes a package under the Package Travel and Linked Travel Arrangements Regulations 2018, we will provide financial protection for prepayments and, where applicable, repatriation in the event of our insolvency.
b) Provider financial protection: your payments to Align Lifestyle Retreats are protected by Financial Insolvency Insurance underwritten by Evolution Insurance Company Limited (policy no. EV2503UKFI0295; policy period 1 March 2025 – 28 February 2026). Coverage applies to bookings made within the policy period regardless of travel dates.

• What this covers: if we become insolvent, the insurer will indemnify you (via the lead booker) for monies paid to us for the retreat and, where applicable, reasonable additional costs to continue your trip or to return you to your original point of departure to a similar standard of travel.

• What this does not cover (summary): flight-inclusive packages; curtailment for reasons other than our insolvency; amounts recoverable from other insurance or via your card provider; vouchers or credit notes; and other exclusions in the policy wording.

• Before you claim: first seek recovery through your card provider (Section 75 for credit cards or debit card chargeback) and any relevant travel insurance. If you cannot fully recover your loss, you may submit a claim under this policy.

• How to claim: the lead booker should submit a claim within the insurer’s timeframe. Preferred: online form at evo-insurance.com/fiiclaims. Or email fpclaims@cegagroup.com; phone +44 (0)1243 975394; or write to Evo Insurance Claims, PO Box 1124, Portsmouth PO1 9XY, United Kingdom. Provide your booking confirmation, proof of payment, and the Beneficiary Certificate we issue with your booking.

• Important notes: this cover protects your payments to us only in the event of our insolvency and is separate from your mandatory personal travel insurance. We will provide a Beneficiary Certificate alongside your booking confirmation for your records.
  c) This protection applies to land-based elements of your package booked with us. Flights booked independently are not protected by our financial failure cover.

5.15 Liability for retreats

a) You participate in activities at your own risk.
b) Our liability arising from or in connection with a retreat is subject to Section 9.
c) We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under English law.

5.16 Force majeure

We are not liable for failure or delay caused by events outside our reasonable control, including acts of God, natural disasters, epidemics, public health restrictions, war, civil unrest, strikes, failure of utilities or actions or defaults of third-party suppliers.

5.17 Transport and travel disruptions

We accept no responsibility for delay or cancellation of flights, trains, buses or other transport not booked as part of your package with us. Travel arrangements remain your responsibility.

5.18 Retreat communications and WhatsApp groups

a) We may set up an optional WhatsApp group for each retreat, limited to confirmed attendees and on-site staff, to coordinate travel, share schedule updates and issue urgent safety communications.
b) By providing your mobile number you consent to being invited to the group. Joining is optional and you can leave at any time. If you opt out, we will continue to send essential updates to your registered email address.
c) Appropriate use: the group is for retreat logistics only. Do not share sensitive personal information, promote products or services, or contact other participants privately without consent. Respect boundaries and quiet hours and avoid repeated or irrelevant messages. The conduct standards in clause 5.6 apply to all group interactions.
d) Privacy and third-party terms: WhatsApp is a third-party service with its own terms and privacy practices. Message delivery, encryption, retention and read receipts are controlled by WhatsApp. We are not responsible for outages or changes to that service.
e) Safety and emergencies: where necessary we may use WhatsApp to issue urgent notices. Please ensure notifications are enabled during travel days and retreat hours.
f) Moderation and closure: we may moderate, mute or remove posts or participants for misuse. We will close the group within a reasonable period after the retreat (typically within 30 days).
g) Data protection: we process your phone number and display name to administer the group in line with our Privacy Policy - see Section 12.

5.19 Excursions and optional add-ons

a) All paid retreat excursions, activities, spa or wellness treatments, and other optional add-ons booked through us are non-refundable once confirmed, regardless of whether you attend or participate, unless we cancel the excursion or a refund is required by law.
b) Excursions may be provided by third-party suppliers and are subject to their terms. Reasonable changes to timing, content or provider may occur. Where the excursion provider cancels, your remedy is a like-for-like replacement where available or a refund of the excursion fee paid for that item. We are not liable for indirect or incidental costs.
c) Transfers: at our discretion you may transfer your place on an excursion to another participant on the same retreat. Any administrative or supplier fees must be paid by you in advance.
d) Safety: you must follow all safety instructions issued by facilitators and third-party providers. We may decline participation or remove you from an excursion without refund where safety would be compromised (see clause 5.6).

6. Membership and Subscription Terms

6.1 Memberships renew automatically on the billing cycle shown at checkout unless cancelled under clause 6.3.
6.2 Trials and introductory offers may be provided at our discretion and are limited to one per person unless stated otherwise. At the end of a trial your membership converts to a paid plan and your payment method will be charged unless you cancel before the period ends.
6.3 You may cancel at any time with effect from the end of your current billing cycle. Cancel via the platform where you subscribed or email hello@alignlifestyle.co.uk with your name, purchase email and “Cancel Membership” in the subject line. Deleting your account does not cancel billing.
6.4 Statutory cooling-off for consumers: if you purchase online as a consumer, you have 14 days to cancel. Memberships include instant access to pre-recorded trainings and teachings. By subscribing you request immediate supply of digital content and services. Once access to all or part of the materials is provided, you lose the right to cancel for that digital content. If you wish to preserve your right to cancel, do not access any content during the 14-day period. If you cancel within 14 days before accessing any digital content or services, we will refund your membership fee in full. If you cancel within the 14-day period after services have begun but before they are fully performed, we may deduct a proportionate amount to cover services supplied up to the time of cancellation.
6.5 Plan changes: upgrades take effect immediately and may be charged pro-rata; downgrades take effect at the next renewal and features may change.
6.6 Price changes: we may change prices for future billing cycles. For monthly plans we will give at least 30 days’ notice; for annual plans we will notify you before renewal. Continued membership after the effective date constitutes acceptance. The price you pay when you join will remain the same for the lifetime of that continuous subscription while your account is in good standing.

6.7 Failed or late payments: if a payment fails, we will send two contact attempts during a 7 day resolution window from the due date. If payment is not brought up to date within 7 days we may suspend access. If still outstanding by day 14 we may terminate the membership and recover the overdue amount. Missed instalments may cause the full outstanding balance to become immediately due under clause 3.2.
6.8 Access and fair use: access is for a single individual and must not be shared. We may limit concurrent sessions or take steps to prevent account sharing.
6.9 Community conduct: the standards in Section 5.6 apply to all online spaces, classes and events within the membership. We may restrict access or terminate without refund for serious or repeated breaches.
6.10 Availability: we aim for reasonable uptime but do not guarantee uninterrupted access. Access may be suspended for maintenance, security or technical reasons, including outages on Third-Party Platforms.
6.11 Termination by us: we may terminate or suspend with immediate effect for breach or misuse. We may terminate for convenience with 30 days’ notice, in which case we will refund any fees paid for the period after termination on a pro-rata basis.
6.12 Refunds: see Section 4. Fees are non-refundable once a billing period has started, except as required by law or where we terminate for convenience.
6.13 Intellectual property and personal use licence: all membership content is for personal use only while your membership is active. Teaching, sharing or commercial use requires our prior written consent and, where relevant, certification under our training programmes.
6.14 Liability: our liability relating to membership is subject to Section 9 and capped at the total fees you paid in the 12 months preceding the event giving rise to the claim.
6.15 Contact: for membership queries or cancellations email hello@alignlifestyle.co.uk.
6.16 Payment methods and changes: you can view and change your payment method in your account settings. When changing your payment details we will charge you immediately for your next subscription period to confirm the new method, and add this period to your current subscription so that no days are lost.

6.17 Retreat Social Membership
a) Eligibility and free period - If you have a confirmed booking for a specific retreat, you will receive complimentary access to our Retreat Social Membership from the date your booking is confirmed until the end of the calendar month in which your retreat ends.
b) Activation and first billing - To activate your complimentary access you must create a membership account, use your unique code, and add a valid payment method. Unless you cancel, your membership will convert to a paid monthly plan in the calendar month you return from your retreat and we will charge the saved card. We will email you a reminder via Circle, at least 7 days before the first charge.
c) Cancel any time - You can cancel at any time via your account settings or by emailing hello@alignlifestyle.co.uk. If you cancel before the first billing date, no payment will be taken and your access will end at the end of the complimentary period. If you cancel after billing, your access will continue until the end of the then current billing period. Payments already made are non-refundable except where required by law.
d) Price - The monthly price shown at signup applies on conversion to paid. Future price changes will follow clause 6.6.
e) Payment issues - If a payment fails, we will follow the timeline in clause 6.7 - two contact attempts within 7 days, then suspension and possible termination if not resolved.
f) Limits and other terms - One complimentary Social Membership per traveller per retreat booking. It is not transferable. All other membership terms in Section 6 apply, including clause 6.4 on cooling off and instant access to digital content.

7. Intellectual Property

7.1 All content and materials are owned by us or our licensors and are protected by intellectual property laws. No ownership rights pass to you.
7.2 We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use content for personal, non-commercial use while your access is valid. Screen-recording, downloading or scraping gated content is prohibited.
7.3 Where content is hosted on a Third-Party Platform, your use must also comply with that platform’s terms.
7.4 Live sessions may be recorded for replay. Do not record, upload or share any part of a live session or replay without our written permission.
7.5 If you share content in our communities, you retain ownership and grant us a worldwide, royalty-free, non-exclusive licence to host and display it within our communities and programmes for operation of the services. With your explicit permission we may quote anonymised testimonials in marketing; you can withdraw permission for future use by emailing hello@alignlifestyle.co.uk.
7.6 Purchasing any course, class or membership does not grant a right to teach our methods, reproduce our materials in your business, certify others or use our content commercially without our written consent and, where relevant, successful completion of our certification.
7.7 Our names, logos, course names and marks must not be used without written permission. Certified alumni may use an approved “Certified by Academy of Wellness” wording or badge if provided, in line with our brand guidelines.
7.8 You must not use our materials to train algorithms or AI systems or to build competing datasets.
7.9 To report alleged infringement email hello@alignlifestyle.co.uk with your contact details, a description of the work, the exact location and a good-faith statement that the use is not authorised.
7.10 Your licence ends when access ends or on material breach. You must delete any copies and cease use.

8. Disclaimers

8.1 All services and content are for information and educational purposes. They are not medical, psychological, legal or financial advice.
8.2 We do not provide medical treatment, physiotherapy, psychotherapy or counselling. Always consult a qualified professional before starting any new practice, especially if you have an existing condition. In an emergency call 999 or 112.
8.3 You are responsible for assessing your suitability. Some practices may not be appropriate for everyone. Seek medical clearance where applicable and stop any activity that causes pain, dizziness or distress.
8.4 For at-home or online participation you are responsible for a safe environment and appropriate equipment. If in doubt, choose a gentler option or sit out.
8.5 We do not promise or guarantee specific outcomes from our services, including changes to health, wellbeing, sleep, stress, anxiety, business performance, income or client numbers. Your progress depends on many factors including your health, consistency, environment and how you apply the practices.
8.6 Coaching and education are not a substitute for clinical care. Completion of any course or certification does not grant a licence to practise regulated healthcare or guarantee employment. External recognition or accreditation applies only where expressly stated and may change.
8.7 Access to services on Third-Party Platforms is provided on an as-available basis. Links to third-party resources are not endorsements; we do not control their content or accuracy.
8.8 Testimonials and case studies are personal experiences. They are not typical and are not a guarantee of results. We may edit testimonials for length and clarity, and we do not pay for testimonials.
8.9 We will provide services with reasonable skill and care. Nothing in this section limits your statutory rights.
8.10 These disclaimers operate alongside Section 9 and do not exclude liability that cannot be limited under English law.

9. Liability and Limitation of Liability

9.1 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under English law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory rights as a consumer.
9.2 We will provide our services with reasonable skill and care.
9.3 Liability cap
a) One-off purchases: for retreats, courses, classes, events, masterclasses and digital products, our total aggregate liability arising out of or in connection with that service is limited to the total fees you paid for that specific service.
b) Memberships and subscriptions: our total aggregate liability is limited to the total fees you paid in the 12 months preceding the event giving rise to the claim.
c) The above caps apply whether a claim arises in contract, tort (including negligence), misrepresentation, restitution or otherwise.
9.4 We are not liable for loss of profit, revenue, business, contracts, goodwill or anticipated savings; business interruption or loss of data; indirect or consequential loss or damage; losses caused by your failure to follow our guidance or eligibility requirements; or losses caused by your failure to maintain required insurance (including travel insurance for retreats).
9.5 We are not responsible for loss or damage to your devices or digital content that could have been prevented by applying updates or using up-to-date anti-virus software. Where our digital content damages your device and we have not used reasonable skill and care, you may be entitled to repair or compensation as required by law.
9.6 Where services are delivered via Third-Party Platforms or by third-party suppliers, we are not responsible for outages, removals or acts and omissions outside our reasonable control. We will use reasonable efforts to restore access or offer a suitable alternative where possible.
9.7 You agree to indemnify us for losses arising from your breach of these Terms, infringement of third-party rights or unlawful, unsafe or disruptive conduct in our online communities or at in-person events. This indemnity does not apply to the extent a loss is caused by our breach or negligence.
9.8 Notifying problems: please tell us about any issue within 30 days of becoming aware so we can investigate and try to resolve it quickly. This notification request does not limit your legal rights or any statutory time limits.
9.9 Force majeure: see Section 10. The exclusions and limits in this section operate in addition to the disclaimers in Section 8.
9.10 Why these limits exist: the price of our services reflects the risk limits set out in this section. You agree these limits are reasonable and form part of our agreement. If you do not accept them, please do not purchase or use our services. Nothing in this clause affects your statutory rights.

10. Co-Hosting & Retreat Host Responsibilities

Where Align Lifestyle Retreats acts as a Silent Co-Host, the Retreat Host agrees to enter into a separate legally binding Silent Co-Host Service Agreement. This governs financial operations, attendee payment structures, supplier communications, profit share, risk assessments, and legal compliance obligations under UK travel law. Retreat Hosts are responsible for creating the retreat itinerary, sourcing the venue and suppliers, and providing Align Lifestyle Retreats with the agreed pricing and payment plan in writing. Once submitted, Align Lifestyle Retreats assumes responsibility for operational and legal management. Refunds or cancellation clauses linked to third-party suppliers will be governed by their individual contracts. A risk assessment from the venue is required within 30 days of contract start or the agreement will be terminated without refund. Full Silent Co-Host Terms are available upon request.

11. Force Majeure

11.1 A Force Majeure Event is an event beyond a party’s reasonable control preventing or delaying performance, including severe weather, fire, flood, natural disaster, epidemic or pandemic, public health restrictions, war, terrorism, civil unrest, industrial action, government action, sanctions, failure of utilities or communications, carrier or transport failure, and outages or failures of Third-Party Platforms or hosting providers.
11.2 Obligations affected by a Force Majeure Event are suspended for the duration of the event and time for performance is extended by a reasonable period.
11.3 The affected party will notify the other and take reasonable steps to mitigate and resume performance as soon as possible.
11.4 Services impacted: for retreats see Section 5; for courses and digital content access may be paused or adjusted; for memberships we may provide a reasonable extension, credit or substitute access where a material outage persists.
11.5 If a Force Majeure Event prevents performance for 30 days continuously, either party may terminate the affected service on written notice. For memberships we will refund fees paid for the period after termination takes effect on a pro-rata basis. For retreats see Section 5. For courses and digital products refunds are not available once access has been granted to all or part of the materials, except where required by law.
11.6 We are not liable for failure or delay caused by a Force Majeure Event, provided we comply with clause 10.3.

12. Governing Law and Jurisdiction

12.1 These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.
12.2 The courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident in Scotland or Northern Ireland you may bring proceedings in your local courts. If you are a consumer resident outside the UK, you benefit from any mandatory consumer protections of your country of residence.
12.3 Before starting legal proceedings please use our Complaints Procedure in Section 5.12 and consider mediation. This does not limit your legal rights.
12.4 These Terms are in English. If translated, the English version prevails.

13. Privacy Policy Reference

13.1 Your personal data is handled in line with our Privacy Policy on our website. It explains what we collect, why we collect it, how long we keep it, who we share it with and your rights under the UK GDPR and the Data Protection Act 2018.
13.2 If these Terms and our Privacy Policy conflict regarding personal data, the Privacy Policy controls.
13.3 Where services are delivered via Third-Party Platforms (including Circle and payment processors) your data will also be processed under those providers’ terms. You should review their privacy information before use.
13.4 We may use reputable third-party processors for payments, learning platforms, messaging, analytics and email. We require them to keep your data secure and process it only on our instructions.
13.5 If your data is transferred outside the UK, we will use appropriate safeguards permitted by law, such as standard contractual clauses.
13.6 You have rights to access, correct, erase, restrict or object to processing, and to data portability, subject to legal limits. You can complain to the UK Information Commissioner’s Office. See our Privacy Policy for details.
13.7 Cookies and similar technologies are described in our Privacy Policy.
12.8 Privacy questions: email hello@alignlifestyle.co.uk.

14. Acceptance of Terms

14.1 You accept these Terms when you tick a box, click accept, complete checkout, create an account, join a community space, first access content on a Third-Party Platform we use, or use any service after an update is posted.
14.2 Where services are provided on a Third-Party Platform (including Circle), your acceptance on that platform is legally binding and these Terms apply in addition to the platform’s terms. If there is a conflict, these Terms govern our relationship with you.
14.3 You agree to contract with us electronically and to receive legally required information by email or within the relevant platform account area. Keep your contact details up to date.
14.4 We may update these Terms from time to time and will post the updated version on our website and, where appropriate, notify you by email or via the platform. Continued use constitutes acceptance.
14.5 If we agree in writing to accept a participant under 18, the parent or legal guardian must accept these Terms on their behalf and is responsible for the minor’s compliance.
14.6 For retreats, if a signed retreat agreement applies, both documents operate together. If there is a conflict, the signed retreat agreement prevails for the retreat; these Terms continue to apply to all other services.

15. General Provisions

15.1 Entire agreement: these Terms, together with your booking confirmation or order details and any programme page descriptions expressly incorporated by reference, form the entire agreement between you and us in relation to the services. For retreats, if a signed retreat agreement applies, it prevails for the retreat if there is a conflict.
15.2 Severability: if any part of these Terms is found unlawful or unenforceable, the remainder will continue in full force and effect.
15.3 No waiver: a delay or failure to enforce any provision is not a waiver of that or any other provision.
15.4 Assignment: we may assign or transfer our rights and obligations to another organisation. You may not assign or transfer your rights or obligations without our written consent.
15.5 Third-party rights: no person other than you and us has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except that our insurer or claims administrator identified in Section 5.13 may enforce provisions necessary to process claims.
15.6 Notices: we may give notices by email to the address associated with your account or booking, or via the relevant platform. You may give notices to hello@alignlifestyle.co.uk. Notices are deemed received on the next business day after sending.
15.7 Relationship: nothing in these Terms creates a partnership, joint venture, agency or employment relationship between us.
15.8 Interpretation: headings are for convenience only and do not affect interpretation. “Including” means “including without limitation”.
15.9 Survival: provisions concerning payments due, refunds and cancellations, intellectual property, disclaimers, liability, governing law and jurisdiction, privacy policy reference and acceptance that by their nature should survive termination will survive termination or expiry of these Terms.
15.10 Contact details: keep your contact details up to date and check your spam or junk folder for our emails.

16. Inclusion and Accessibility

16.1 We are committed to creating an environment that includes, welcomes and supports all people regardless of gender, age, race, ethnic origin, body type, religion, sexuality or background, within our organisation and across the wider wellness community.
16.2 Language matters. We use inclusive, considered language and invite our community to do the same. This is not about banning words, but about choosing words thoughtfully to avoid exclusion, offence or confusion.
16.3 We aim to make retreats, classes and events accessible whenever reasonably possible, regardless of physical ability or level of yoga, meditation or breathwork proficiency. This may include parallel sessions for beginners and advanced practitioners, offering modifications and having assistants available where required.
16.4 We work with kitchen teams to label food clearly and accommodate dietary restrictions where possible. Please inform us of your needs in advance.
16.5 Retreat and event locations are selected with accessibility in mind, for example adapted bathrooms and bedrooms, gentle ramp access and hearing loop facilities. Where full accommodation of needs is not possible, we will state relevant limitations in advertising and pre-arrival information.